This At Tourist Tours Morales, we understand that plans can change. Our goal is to provide flexibility while maintaining a fair policy for all our customers. Please review our cancellation policies below:

General Cancellation Policy

1. Full Refunds:
   • Cancellations made more than 7 days before the scheduled tour date will receive a full refund.
2. Partial Refunds:
   • Cancellations made between 3 to 7 days before the scheduled tour date will receive a 50% refund.
3. No Refunds:
   • Cancellations made less than 3 days before the scheduled tour date, or no-shows, will not be eligible for a refund.

Special Conditions

4. Weather-Related Cancellations:
   • If the tour is canceled due to bad weather or unsafe conditions, customers will be offered a full refund or the option to reschedule for a different date.
5. Medical Emergencies:
   • Cancellations due to medical emergencies will be considered on a case-by-case basis. Medical documentation may be required for a refund or rescheduling.

Rescheduling Policy

6. Rescheduling Requests:
   • Requests to reschedule tours must be made at least 3 days before the scheduled tour date. Rescheduling is subject to availability and may incur additional charges.

Refund Process

7. Processing Time:
   • Refunds will be processed within 7-10 business days of the cancellation request.
8. Method of Refund:
   • Refunds will be issued using the same payment method used for the original booking.

Contact Information

9. How to Cancel:
   • To cancel or reschedule your tour, please contact our customer service team at [customer service email] or call us at [customer service phone number].
10. Customer Support:
    • Our customer support team is available to assist you with any questions or concerns regarding your booking and cancellation policies.

We appreciate your understanding and cooperation. Thank you for choosing Tourist Tours Morales for your travel adventures!